Welcome to Anisa Flower Shop! By accessing or using our website, you agree to comply with the following terms and conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you may not use the website.
1. General
1.1. Anisa Flower Shop is an online flower bouquet seller, offering a range of floral products for delivery within Bangladesh, with same-day delivery in Dhaka City only.
1.2. These terms govern your use of our website, www.anisaflower.com, and any purchases or services made through the site.
2. Account and Registration
2.1. You must create an account to make purchases on our site.
2.2. By registering, you agree to provide accurate and complete information. You are responsible for keeping your account details secure.
2.3. We reserve the right to suspend or terminate your account if we suspect any violation of these terms.
3. Ordering and Payment
3.1. All orders are subject to availability. Prices and availability may change without notice.
3.2. We offer secure payment options including credit/debit card and mobile payments.
3.3. Orders must be paid in full before dispatch.
3.4. After placing an order, you will receive a confirmation email. This email serves as proof of your order but does not constitute acceptance by us. We reserve the right to cancel an order if needed (e.g., due to stock issues, errors in pricing, or force majeure).
4. Delivery
4.1. We offer same-day delivery in Dhaka City for orders placed before 12 hours. For other areas within Bangladesh, delivery times may vary.
4.2. While we strive to deliver on time, certain factors such as traffic, weather, or local holidays may cause delays. We will inform you of any significant delays.
4.3. Anisa Flower Shop is not responsible for incorrect delivery addresses provided by the customer.
5. Refund and Cancellation Policy
5.1. Orders can only be canceled if the cancellation is made at least 24 hours before the scheduled delivery.
5.2. Due to the perishable nature of flowers, we do not offer refunds once an order has been delivered, except in the case of damaged or defective products.
5.3. In the event of damaged goods, customers must notify us within 24 hours of delivery, providing photographs and a description of the issue. We will offer a replacement or refund where applicable.
6. Returns and Exchanges
6.1. Due to the nature of our products, we do not accept returns or exchanges unless the product arrives in a damaged or defective condition.
7. Privacy
7.1. We value your privacy. All personal information collected through our website is kept secure and used solely for the purposes of fulfilling orders and improving customer experience. For more details, refer to our Privacy Policy.
7.2. We may send marketing communications via email or WhatsApp. You can opt out of these communications at any time.
8. Intellectual Property
8.1. All content on our website, including text, images, and design elements, is the property of Anisa Flower Shop and is protected by intellectual property laws.
8.2. You may not reproduce, distribute, or use any content without our express written permission.
9. Limitation of Liability
9.1. Anisa Flower Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website.
9.2. We are not responsible for any losses or damages resulting from the incorrect or unauthorized use of our website.
10. Changes to Terms
10.1. We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of the site constitutes acceptance of the new terms.
11. Governing Law
11.1. These terms are governed by the laws of Bangladesh, and any disputes shall be resolved in the courts of Bangladesh.
By using our website, you agree to these terms and conditions. If you have any questions, feel free to contact us at anisaflowershop75@gmail.com or via WhatsApp at +8801729336969.