- Information We Collect
a. Personal Information
When you place an order, contact us, or use our services, we may collect the following personal information:
Full name
Phone number
Email address
Delivery address
Billing information (payment details are processed securely by third-party payment gateways; we do not store full payment card details)
Order details and special instructions
b. Non-Personal Information
We may automatically collect certain non-personal information when you visit our Website, such as:
IP address
Browser type and version
Device information
Pages visited and time spent on the Website
Referring website URLs
This information helps us improve our Website performance and user experience.
- How We Use Your Information
We use the collected information for the following purposes:
To process and deliver flower orders within Dhaka City
To communicate with you regarding orders, deliveries, and customer support
To improve our products, services, and Website content
To send promotional offers, discounts, or updates (only if you choose to receive them)
To comply with legal obligations and prevent fraudulent activities
- Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
Remember your preferences
Understand how visitors use our Website
Improve site functionality and performance
You can choose to disable cookies through your browser settings; however, some features of the Website may not function properly.
- Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
With trusted service providers (such as delivery partners and payment processors) solely for order fulfillment
When required by law or legal process
To protect our rights, safety, or property, and that of our customers
All third-party service providers are required to maintain the confidentiality of your information.
- Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
- Your Rights and Choices
You have the right to:
Access, update, or correct your personal information
Request deletion of your personal data (subject to legal and business requirements)
Opt out of promotional communications at any time
To exercise these rights, please contact us using the details provided below.
- Third-Party Links
Our Website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies separately.
- Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us immediately so we can take appropriate action.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Anisa Flower Shop
Email: anisaflowershop75@gmail.com
WhatsApp/Phone: +8801729336969
Website: https://www.anisaflower.com
